It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
The Platform Architect will provide expert support, analysis and research into complex problems. This is a highly technical, hands-on role and will be required to develop and maintain an expertise on the products and solutions deployed within the Customer's network.
The Platform Architect will be responsible for full platform management, including, but not limited, to the following activities:
What You'll Do:
- Work in collaboration with the Armis TCSM to refine and translate complex requirements and execute on best practice solutions
- Ensure operational uptime of customer platform by performing health checks
- Ensure the customer deployments and configurations align with business use cases as defined by the TCSM and drive Armis adoption and implementation plans
- Learn and understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector
- Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
- Provide technical subject matter expertise where applicable according to the Resident Engineer area(s) of proficiency
- Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
- Provide technology/product training and intellectual property material as needed
- Effectively use moderate to sophisticated lab setups to recreate and solve problems.
- Submit complete and accurate bug reports in your area of expertise.
- Determine root cause and resolution for previously unknown problems.
- Interact across TCSM/CSM/Sales teams and development teams at peer level.
- Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable.
- Build custom security policies and application signatures; Interact with the Armis TCSMs to troubleshoot and diagnose cases
- Mitigate web-based threats in a timely manner;
- Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
To be successful in this role you have:
- 5+ years experience as full-time onsite Platform Archiect highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
- 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
- 3+ years experience working in Security/IT/Healthcare/ICT/Commercial sectors
- Applied knowledge of the Networking industry, products, and protocols.
- Track record of successful problem solving and delivering known solutions with a high level of customer happiness.
- Experience analyzing, use and configuring medium to enterprise networks.
- Ability to work effectively in an interrupt driven environment and provide mentorship to other members of the work group.
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4 to 8 years related experience.
Remote install support (Thursdays, Fridays, Saturdays)
- Provide remote availability during scheduled install windows on Thursdays, Fridays, and Saturdays, aligned to customer change and maintenance calendars.
- Act as the technical escalation point for on-the-ground teams during installation activities.
- Troubleshoot issues raised in real time to keep installs moving on schedule.
- Hands on keyboard support for new collector and policy configuration
Technical Skills
- B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
- Understanding of API based security and compliance standards
- Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
- Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
- Security Certificates, SSL, TLS
- Python, C, C++
- Networking (LAN/WAN, Routing/Switching protocols, Network Security)
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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