Lead Product Designer

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 
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See yourself at Twilio

Join the team as Twilio’s next Staff Product Designer (Channels UX).

About the job

At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for visionary, highly strategic Staff Product Designers (L4) to join our Channels UX team. In this role, you will serve as a foundational systems thinker and design leader overseeing Twilio's core communication products (including Voice, Email, and SendGrid infrastructure).

Rather than focusing on a single silo, you will help us treat channels agnostically to design cohesive, multi-channel journeys inside Twilio's modern One Console ecosystem. You will own information architecture, naming frameworks, complex API configurations, and developer workflows that establish long-term trust and usability for builders worldwide. This is a phenomenal opportunity to act as a principal design stakeholder, shaping high-growth product areas from their foundational stages while leveraging the scale of a world-class communication platform.

Responsibilities

• Lead End-to-End Channels UX Strategy: Own the complete user journey and define the strategic user experience vision and long-term design architecture for Twilio’s core communications platforms and primitives.
• Drive Channel-Agnostic Coherence: Partner with design, product, and engineering leaders across Messaging, Voice, and Email to build unified, channel-agnostic configuration and observability narratives inside One Console.
• Translate Technical Complexity: Translate abstract telecom abstractions and technical infrastructure primitives (including APIs, SDK integrations, distributed data layers, and real-time streaming architectures) into clean, developer-friendly mental models.
• Establish High-Level Strategic Partnerships: Partner vertically and horizontally with Product Directors, Engineering VPs, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.
• Uphold Craft Excellence & Scale Design Systems: Actively participate in and scale the UX Design Feedback Process. Mentor junior designers, build reusable design frameworks, and drive structural change within a scaling UX organization.
• Define Observability Standards: Architect the design frameworks for high-density data visualizations, live charts, centralized logs, and real-time diagnostic dashboards that track performance and deliverability metrics.

Qualifications

Required:

• Work schedule: Full-time, US-based, remote.
• 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
• Expert-Level Systems Thinking: A world-class portfolio demonstrating structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.
• Executive Cross-Functional Leadership: Proven success partnering directly with engineering and product leaders (Director/VP level) to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps.
• Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.
• AI-Powered UX Mindset: Curiosity about AI-powered tools and workflows, using emerging technologies thoughtfully to improve design speed, quality, and overall impact.

Desired:

• Designed for Developers: Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).
• Advanced Data Visualization Fluency: Deep expertise in designing high-density monitoring systems, analytical reporting dashboards, or live diagnostics charts.
• Communications Industry Expertise: Background or familiarity with real-time streaming architectures, telephony systems (SIP, WebRTC), or email delivery infrastructure and transactional communication protocols

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

 

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210-$176,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $168,570-$187,300
• Based in the San Francisco Bay area, California: $187,200-$208,000

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

 

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until 6/20/2026, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.