Triage a Live Stream Moderation Queue
Design a moderator workspace for assessing fast-moving live stream reports, coordinating action, and protecting reviewer wellbeing.
The brief
Understand the problem
Background
Reports during a live broadcast lose value if they are reviewed after harm has spread, but speed can also produce inconsistent enforcement. Moderators need bounded previews, policy context, and a shared record of actions already underway.
User context
Imani begins an evening moderation shift during a popular gaming event. The queue contains coordinated harassment, a possible threat, and many duplicate reports about the same moment.
Product problem
Moderators need to identify the incidents with the greatest potential harm, inspect only the context they need, and coordinate proportionate action without duplicating work.
Objective
Create a queue, incident review, action, and handoff flow for one high-volume live stream moderation shift.
What to design
Define the experience
Required experience
- Scan incidents by potential harm, confidence, age, and active ownership
- Review a bounded clip with reports, chat context, and applicable policy
- Apply an immediate action or escalate to a specialist
- Hand off unresolved risk at shift change
Screens and states
- Live incident queue
- Incident review
- Enforcement action
- Shift handoff
Core user flow
Follow the critical path
- 01
Imani opens the queue and groups duplicate reports from the same stream moment
- 02
She claims a possible threat and reviews a short clip plus surrounding chat
- 03
She restricts the stream temporarily and escalates the threat to the safety team
- 04
A second moderator acknowledges the linked harassment incident
- 05
Imani records unresolved context and hands ownership to the next shift
Product rules
Requirements and constraints
Requirements
- Group likely duplicate reports while retaining reporter count and distinct evidence
- Explain prioritization signals without treating them as a final policy decision
- Limit autoplay and let reviewers reveal sensitive media deliberately
- Show current owner, concurrent reviewers, actions, and escalation acknowledgements
- Require a policy basis and evidence reference for every enforcement action
Constraints
- Immediate safety procedures differ from ordinary content policy review
- Moderator access to personal data follows least-privilege rules
- The stream may continue while an incident is being reviewed
Reality check
States worth considering
Ready-to-use content
Mock data
Use this content to test hierarchy and realistic data states. You can expand it when the concept needs more depth.
Queue incidents
- Possible real-world threat, 47 seconds old
- Coordinated harassment, 2 minutes old
- Graphic injury, 4 minutes old
- Spam burst, 126 duplicate reports
Finish line
What to deliver
- Four desktop screens showing duplicate grouping, urgent review, enforcement, and shift handoff
If you want more
Optional extensions
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.