Home Healthcare Visit Booking
Design a care-booking service for arranging a verified clinician or therapist visit at home when the need is not an emergency.
The brief
Understand the problem
Background
Home visits can improve access for people with limited mobility, but service eligibility, clinical fit, urgency, location, privacy, and insurance must be understood before a booking is accepted.
User context
Helena is arranging a physiotherapy visit for her father after hospital discharge. She needs a clinician experienced with mobility recovery and a morning slot when she can be present.
Product problem
A marketplace pattern alone is unsafe because the service must identify emergencies, protect medical details, and confirm that the requested care is appropriate for a home visit.
Objective
Design a non-emergency intake, provider matching, booking, and visit-preparation flow.
What to design
Define the experience
Required experience
- Confirm that the request is suitable for scheduled home care
- Describe care needs and accessibility details
- Review verified provider qualifications and coverage
- Book a visit and prepare the household
Screens and states
- Urgency check
- Care-needs intake
- Provider results
- Provider profile
- Booking confirmation and preparation
Core user flow
Follow the critical path
- 01
Helena answers an urgency check for her father's situation
- 02
She provides the referral and mobility needs
- 03
She compares eligible physiotherapists
- 04
She books a visit and reviews preparation instructions
Product rules
Requirements and constraints
Requirements
- Route urgent symptoms to appropriate emergency guidance
- Collect only information needed for matching before consent
- Show credential verification and service limitations
- Explain insurance, self-pay cost, cancellation, and visit scope
Constraints
- Providers have service-area limits
- Health information requires restricted visibility
- The platform does not diagnose users
Reality check
States worth considering
Finish line
What to deliver
- A six-screen responsive booking flow
- One emergency diversion state and one provider-unavailable state
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.
Open Sans & Open Sans Condensed
Clear interface writing gives people the confidence to understand what changed and decide what to do next.
Open Sans & Open Sans Condensed
Clear interface writing gives people the confidence to understand what changed and decide what to do next.