Moderated Health Peer Circle
Design a small-group text and video support space for people managing the same long-term condition.
The brief
Understand the problem
Background
Shared experience can reduce isolation, but health communities can also spread unsafe advice, expose sensitive identities, or fail members during a crisis. Peer support must remain distinct from clinical care.
User context
Sam was recently diagnosed with a chronic condition and wants a private, moderated group to discuss daily routines with people at a similar stage.
Product problem
Members need emotional connection and practical discussion within clear privacy, moderation, and crisis boundaries.
Objective
Design onboarding, group discovery, conversation, and safety escalation for a condition-specific peer circle.
What to design
Define the experience
Required experience
- Choose identity and privacy settings
- Review group purpose and moderation standards
- Join a text or scheduled video discussion
- Report unsafe advice or access urgent support
Screens and states
- Privacy onboarding
- Group detail
- Moderated conversation
- Report and support options
Core user flow
Follow the critical path
- 01
Sam selects a display name and limits profile visibility
- 02
He reviews a group led by a trained moderator
- 03
A post makes a treatment claim and receives a safety label
- 04
Sam reports it and opens verified clinical resources
Product rules
Requirements and constraints
Requirements
- State that peers do not diagnose or replace clinicians
- Give members granular profile and participation controls
- Provide moderator tools and visible intervention states
- Route crisis language to local urgent support without blocking ordinary conversation
Constraints
- Health data must be private by default
- Video sessions require explicit consent and cannot be recorded by the service
- Treatment claims need moderation and source context
Reality check
States worth considering
Finish line
What to deliver
- Four responsive screens including an unsafe-advice intervention state
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.
Unica One & Crimson Text
Clear interface writing gives people the confidence to understand what changed and decide what to do next.
Unica One & Crimson Text
Clear interface writing gives people the confidence to understand what changed and decide what to do next.