Wellbeing Support Handoff
Design a mental wellbeing check-in that offers everyday support and a respectful handoff to local crisis resources when needed.
The brief
Understand the problem
Background
People may open a wellbeing service for stress, loneliness, or coping exercises, but some disclosures indicate immediate danger. The interface needs a calm transition to qualified help without presenting the product as emergency care.
User context
Morgan starts a private evening check-in after several difficult days. Their responses suggest possible immediate self-harm risk, and they are unsure whether calling is safe in their current setting.
Product problem
The service must preserve dignity and choice while making urgent support direct, local, accessible, and difficult to miss.
Objective
Create routine check-in, elevated-risk response, crisis-resource choice, and warm-handoff confirmation states.
What to design
Define the experience
Required experience
- Complete a brief private wellbeing check-in
- Receive a proportionate support response
- Choose call, text, chat, trusted person, or emergency help
- Confirm connection or return to immediate safety options
Screens and states
- Private check-in
- Elevated-risk response
- Crisis resource chooser
- Connection confirmation
Core user flow
Follow the critical path
- 01
Morgan answers the check-in without creating a public profile
- 02
A response triggers a direct safety question and clear explanation
- 03
They choose a local crisis text service because speaking is unsafe
- 04
The service confirms the handoff and keeps emergency options available
Product rules
Requirements and constraints
Requirements
- Use clinically reviewed language that avoids blame and false reassurance
- Localize crisis resources by region, language, age, and communication mode
- Explain what information will be shared before a handoff
- Provide an always-visible route to emergency services where appropriate
Constraints
- The product cannot promise confidentiality beyond each resource's policy
- Risk handling must not depend on a single score
- Routine exercises cannot delay urgent support
Reality check
States worth considering
Finish line
What to deliver
- Four mobile-first screens plus content notes for unavailable-resource recovery
If you want more
Optional extensions
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.
Playfair Display & Slabo 27px
Clear interface writing gives people the confidence to understand what changed and decide what to do next.
Playfair Display & Slabo 27px
Clear interface writing gives people the confidence to understand what changed and decide what to do next.