MeasuringU · Eva Sundberg, MPH • Jim Lewis, PhD and Jeff Sauro, PhD · Jul 21, 2026
UX and NPS Benchmarks of Health Insurance Websites (2026)
Tech has improved a lot over the last ten years. It’s hard to beat the promised convenience of managing health insurance online. Gone are the days of hunting through paper policy booklets, waiting on an employer’s benefits manager, or enduring the endless hold music of a telephone call center. Modern portals promise c.








