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MeasuringU · Eva Sundberg, MPH • Jim Lewis, PhD and Jeff Sauro, PhD · Jul 21, 2026

UX and NPS Benchmarks of Health Insurance Websites (2026)

Tech has improved a lot over the last ten years. It’s hard to beat the promised convenience of managing health insurance online. Gone are the days of hunting through paper policy booklets, waiting on an employer’s benefits manager, or enduring the endless hold music of a telephone call center. Modern portals promise c.

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Adam Silver · Jul 19, 2026

Why I don’t use interruption pages

Last week, someone paid me to review their form flow. One thing they wanted advice about was interruption pages. Coincidentally, the following day the GOV.UK Design System added the interruption page pattern. Interruption pages are designed to pause the user within a journey - usually to warn them about a possible mis.

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Smashing Magazine · hello@smashingmagazine.com (Vitaly Friedman) · Jul 15, 2026

No, People Don’t Want More AI In Their Life

Many companies assume everyone craves new AI features. But the reality is that most people don't want more AI — at least not in the way most AI leaders envision it. Brought to you by Design Patterns For AI Interfaces , **friendly video courses on UX** and design patterns by Vitaly.

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Nielsen Norman Group · Jul 15, 2026

UX Conference October Announced (Oct 5 - Oct 16)

Take up to 5 in-depth training courses, teaching user experience best practices for successful design. Training focused on long-lasting skills for UX professionals. October 5- October 16, 2026.

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MeasuringU · Jim Lewis, PhD and Jeff Sauro, PhD · Jul 14, 2026

Understanding Alpha Inflation

The large sample size. The right statistical tests. A compelling and statistically significant finding! All the ingredients of a successful quantitative project that gets stakeholder buy-in. But inflation isn’t just a worry for the Federal Reserve on interest rate policy. It affects research decisions, too. When you c.

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Léonie Watson · Léonie Watson · Jul 13, 2026

Accessibility is resistance!

Hello, my name is Léonie, and I 💜 AI. Well, that isn't entirely true, but I do use AI, quite a bit actually, and I'd like to tell you why.

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Adam Silver · Jul 12, 2026

Interaction design vs content design vs service design

Last week, Kate Ivey-Williams, the Head of UCD on my programme, asked me: “What do you think your role is as a designer?” I said: “Errr… I design products that are easy to use… errr… I realise that’s a rubbish answer…” Kate saved me: “Don’t worry, I put you on the spot” But even so, as a designer you should be ready t.

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