Compare Quotes for a Home Repair
Design a contractor marketplace flow that turns a homeowner's repair request into comparable, trustworthy quotes and a clear booking.
The brief
Understand the problem
Background
Home repair requests are often vague, while contractor quotes vary in scope, materials, timing, and guarantees. Comparing only the total price can lead to misunderstandings after work begins.
User context
Nora needs a damaged bathroom ceiling repaired after a leak. She can provide photos and access windows, but does not know whether repainting or mold inspection belongs in the job.
Product problem
The marketplace must help Nora describe the issue, protect her address, and compare quote assumptions without presenting every contractor as equally qualified.
Objective
Design request creation, contractor response, quote comparison, and booking for a focused home repair.
What to design
Define the experience
Required experience
- Structured job request
- Qualified contractor shortlist
- Scope-aware quote comparison
- Booking and payment terms
Screens and states
- Repair request builder
- Contractor responses
- Quote comparison
- Booking detail
- Change request
Core user flow
Follow the critical path
- 01
Nora documents the ceiling damage
- 02
Eligible contractors ask clarifying questions
- 03
She compares two complete quotes
- 04
She books one provider with a deposit and written scope
Product rules
Requirements and constraints
Requirements
- Hide the exact address until booking
- Show license, insurance, and verification status
- Compare included work, exclusions, materials, schedule, and warranty
- Keep message and scope changes in one record
- Explain deposit protection
Constraints
- Photos cannot confirm hidden damage
- Credential requirements vary by trade and location
- A quote can change only through explicit approval
Reality check
States worth considering
Ready-to-use content
Mock data
Use this content to test hierarchy and realistic data states. You can expand it when the concept needs more depth.
Repair quotes
- Mason Repairs, $780, inspection and repaint included
- ClearBuild, $620, repaint excluded, earliest start 19 October
- Both quotes require owner approval for mold remediation
Finish line
What to deliver
- Five responsive screens
- A quote comparison that exposes assumptions and exclusions
If you want more
Optional extensions
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.