Cross-Border Shopping Concierge
Design a request and quote flow that connects shoppers with vetted personal buyers in another country.
The brief
Understand the problem
Background
Some products are unavailable outside their home market, but informal personal-shopping arrangements can obscure fees, taxes, authenticity, returns, and custody of the item.
User context
Inez wants a limited stationery set sold only in Japan. She needs a complete landed-cost quote and proof of purchase before choosing a shopper.
Product problem
Customers and personal shoppers need a trustworthy agreement that handles uncertain availability, exchange rates, shipping, and disputes.
Objective
Create the request, quote comparison, purchase update, and delivery resolution journey for one cross-border order.
What to design
Define the experience
Required experience
- Describe a product request with acceptable alternatives
- Compare vetted shopper quotes
- Approve a final cost before purchase
- Track proof of purchase and international delivery
Screens and states
- Shopping request
- Quote comparison
- Purchase update
- Delivery and dispute detail
Core user flow
Follow the critical path
- 01
Inez submits the exact item and a maximum total budget
- 02
Three shoppers quote fees, taxes, shipping, and timelines
- 03
She selects one and approves a price change after stock is confirmed
- 04
The parcel arrives damaged and she opens a documented claim
Product rules
Requirements and constraints
Requirements
- Break out item cost, service fee, tax, duty, shipping, and exchange rate
- Verify shopper identity and display service history
- Require approval before spending above the agreed amount
- Provide evidence-based dispute and refund states
Constraints
- Restricted and prohibited imports must be blocked
- Availability cannot be guaranteed before purchase
- The service must not hide currency conversion margins
Reality check
States worth considering
Finish line
What to deliver
- Four responsive screens covering quote selection through a delivery problem
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.