Verified Babysitter Booking
Design a caregiver-controlled service for finding, interviewing, and booking a vetted babysitter for a specific shift.
The brief
Understand the problem
Background
Childcare requests may be urgent, but safe matching requires identity and background checks, family interviews, child-specific needs, emergency planning, and clarity about what verification can and cannot guarantee.
User context
Helena needs a sitter for her six-year-old on Saturday evening. Her child has a food allergy, and she wants a video introduction before confirming anyone.
Product problem
Families need a fast but deliberate booking flow, while sitters need clear job conditions, fair cancellation terms, and protection of their own personal information.
Objective
Create sitter discovery, verification review, pre-book interview, booking, and shift handoff for one childcare request.
What to design
Define the experience
Required experience
- Create a shift with child needs and household expectations
- Compare sitter availability, experience, and verification
- Complete a structured introduction before booking
- Share day-of instructions and confirm shift completion
Screens and states
- Childcare request
- Sitter results and profile
- Introduction and booking review
- Active shift and handoff
Core user flow
Follow the critical path
- 01
Helena enters the shift, allergy plan, and required experience
- 02
She compares two available sitters and inspects check dates and references
- 03
After a video introduction, both accept duties, rate, and cancellation terms
- 04
On Saturday they use a private handoff checklist and emergency contacts
Product rules
Requirements and constraints
Requirements
- Show the scope, issuer, status, and date of every verification
- Require mutual acceptance of duties, rate, transport, and cancellation terms
- Keep child details limited to booked sitters and the active shift
- Provide emergency contacts, check-ins, incident reporting, and support escalation
Constraints
- Verification cannot be described as a safety guarantee
- Same-day requests still require minimum checks and caregiver confirmation
- The service cannot replace emergency services or legal guardianship
Reality check
States worth considering
Finish line
What to deliver
- Four responsive screens plus notes for cancellation and emergency states
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.