Coordinate Household Help for a Relative
Design a trusted service hub for arranging household tasks on behalf of an older family member.
The brief
Understand the problem
Background
Families sometimes coordinate driving, laundry, minor repairs, and other practical help for someone in another household. The person receiving help should retain control over access and communication.
User context
Priya lives in another city from her father. She helps him arrange occasional transport and household tasks, while he wants to approve who visits his home and when.
Product problem
Delegated service booking introduces unclear authority, privacy concerns, and fragmented communication between the payer, recipient, and provider.
Objective
Design a multi-person household assistance flow with explicit consent, roles, and visit coordination.
What to design
Define the experience
Required experience
- Shared household profile with role permissions
- Task request and trusted provider selection
- Recipient approval and visit communication
- Completion record visible to authorized people
Screens and states
- Household overview
- Task request
- Provider comparison
- Approval request
- Visit detail
Core user flow
Follow the critical path
- 01
Priya creates a task for a repair at her father's home
- 02
She compares providers who support delegated bookings
- 03
Her father receives a plain-language approval request
- 04
He approves the provider and chooses how they may contact him
- 05
Both users receive the visit outcome according to their permissions
Product rules
Requirements and constraints
Requirements
- Make the requester, recipient, payer, and contact roles explicit
- Require consent before sharing a home address or contact details
- Allow the recipient to reject or change an appointment
- Keep private notes visible only to selected roles
- Provide an audit trail for approvals and changes
- Offer accessible communication preferences
Constraints
- The recipient may use a basic phone or have limited digital confidence
- One person may manage several households
- Providers need enough information without receiving unrelated personal details
Reality check
States worth considering
Finish line
What to deliver
- Create a five-screen responsive flow that demonstrates delegated booking, consent, and permission-aware status.
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.
Stint Ultra Expanded & Roboto
Clear interface writing gives people the confidence to understand what changed and decide what to do next.
Stint Ultra Expanded & Roboto
Clear interface writing gives people the confidence to understand what changed and decide what to do next.