Indoor Mall Wayfinding
Design an indoor navigation experience that guides visitors between stores, services, and accessible routes inside a large mall.
The brief
Understand the problem
Background
Large shopping centers contain multiple floors, similar corridors, temporary closures, and entrances that are difficult to distinguish. Standard street maps stop being useful once a visitor is indoors.
User context
Arun has forty minutes before a movie. He needs to collect an order, find an accessible restroom for his father, and reach the cinema without retracing his steps.
Product problem
The map must establish the visitor's current floor and orientation, then provide directions that remain understandable when indoor positioning is imprecise.
Objective
Design a route-planning and turn guidance flow for a multi-floor mall visit with accessibility needs.
What to design
Define the experience
Required experience
- Destination search by store or service
- Multi-stop indoor route planning
- Step guidance with landmarks and floor changes
Screens and states
- Mall map and search
- Route overview
- Turn guidance and rerouting
Core user flow
Follow the critical path
- 01
Arun chooses his entrance
- 02
He adds the pickup counter, restroom, and cinema
- 03
The app proposes an accessible route
- 04
A closed escalator triggers a clear reroute
Product rules
Requirements and constraints
Requirements
- Show floor, entrance, and current orientation
- Support elevators, escalators, stairs, and accessible paths
- Use recognizable landmarks in written directions
- Let visitors reorder or remove stops
Constraints
- Indoor location may drift by twenty meters
- The mall can publish temporary closures
- Directions must remain usable without continuous connectivity
Reality check
States worth considering
Ready-to-use content
Mock data
Use this content to test hierarchy and realistic data states. You can expand it when the concept needs more depth.
Route stops
- North Entrance, Level 1
- Parcel Point, Level 2
- Accessible restroom, Level 2
- Cinema 8, Level 4
Finish line
What to deliver
- A mobile route flow with three key states
- One kiosk view for finding and sending a route to a phone
If you want more
Optional extensions
Optional direction
Visual resources
Use these as a starting constraint if you want one. They are not part of the required solution.
Amatic SC & Josefin Sans
Clear interface writing gives people the confidence to understand what changed and decide what to do next.
Amatic SC & Josefin Sans
Clear interface writing gives people the confidence to understand what changed and decide what to do next.